Privacy Policy

Last updated: September 19, 2026

This Privacy Policy explains what personal information Apra Group LLC, doing business as “Needle Syndicate” (“Needle Syndicate,” “we,” “us”), collects through needlesyndicate.com (the “Site”), why, and what choices you have. It applies to visitors, customers, and Pro Account applicants.

1. Information we collect

Information you give us directly:

  • Account and order information: name, email, phone, shipping and billing address, and the contents of your order, when you check out or create an account.
  • Pro Account applications: studio/business name, contact name, email, phone/WhatsApp, city and state, optional license number, website/Instagram, approximate monthly spend, and any message you include, when you apply through the Pro Account form.
  • Communications: anything you send us by email or through the Site’s forms.

Information collected automatically:

  • Standard technical information needed to operate the Site and your session (see our Cookie Policy for details) — for example, your cart contents, login session, and basic request information (like IP address and browser type) that our hosting and security infrastructure logs to keep the Site working and secure.

Information from payment processing:

  • We do not store your full card number. Payments are handled by Stripe, which collects and processes your payment details directly under Stripe’s own privacy policy. We receive confirmation of payment, limited billing details needed to complete and support your order, and fraud-risk signals Stripe provides to help us detect fraudulent orders.

We do not currently use third-party advertising or analytics trackers (such as Google Analytics, Meta Pixel, or TikTok Pixel) on the Site. If that changes, we will update this policy and our cookie banner before any such tool starts running.

2. How we use this information

  • To create and fulfill your order, including routing it to the appropriate supplier, calculating tax and shipping, and sending order/shipping confirmations.
  • To operate and secure the Site, including fraud prevention and abuse detection (for example, flagging orders for manual review — see our Terms of Service).
  • To evaluate and manage Pro Account applications, including any related verification steps.
  • To communicate with you about your order, account, or a request you’ve made.
  • To comply with tax, accounting, and other legal obligations.
  • With your consent, to make you aware of a partner offer connected to your Pro Account (see Section 4) — never without your specific opt-in for that offer.

We do not sell your personal information, and we do not use it for third-party advertising.

We process your information to perform the contract when you place an order or apply for a Pro Account, to comply with legal obligations (like tax recordkeeping), and based on our legitimate interest in operating and securing the Site. We do not currently send marketing email; if that changes, any marketing communication will include a clear way to opt out, and we will not add you to a marketing list without your consent or an existing customer relationship as permitted by law.

4. Who we share information with

  • Suppliers, to fulfill your order — we share only what’s needed to ship it (items, quantities, shipping address, and, where required, a phone number for the carrier). We do not share your payment details or the price you paid with the supplier.
  • Stripe, to process payment and assess fraud risk.
  • Our hosting and email-delivery providers (currently Hostinger), to run the Site and deliver transactional email.
  • INKOMNIUM, only if you are a Pro Account holder and you specifically consent to that partner offer — nothing is shared with INKOMNIUM unless and until you opt in.
  • Government or regulatory authorities, when required by law, or professional advisors (like our accountant or attorney), under confidentiality obligations.
  • A successor, if Needle Syndicate is involved in a merger, acquisition, or sale of assets, subject to this policy or a policy that provides at least equivalent protection.

We do not sell or rent your personal information to third parties for their own marketing.

5. Data retention

We keep order and account information for as long as needed to fulfill orders, meet tax and accounting requirements (generally several years, as required by law), resolve disputes, and enforce our agreements. Pro Account applications that are declined or that never proceed to a purchase are kept only as long as reasonably needed for the reasons above.

6. Your choices and rights

  • Access, correction, or deletion: you can request a copy of, correction to, or deletion of your personal information by emailing orders@needlesyndicate.com. We will verify your identity before acting on the request and will respond within the time required by applicable law. We may need to keep certain records (like completed order history) despite a deletion request where the law requires it (for example, tax recordkeeping).
  • California and other state privacy rights: depending on where you live, you may have additional rights under laws like the California Consumer Privacy Act (as amended). We do not sell or “share” personal information as those terms are defined under such laws, so no opt-out link is required today; you can still exercise access/deletion rights as described above.
  • Cookies: see our Cookie Policy for what we use and why.
  • Marketing: since we don’t currently send marketing email, there is nothing to opt out of; if that changes, every marketing message will include an unsubscribe option.

7. Children’s privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

8. Security

We use reasonable technical and organizational measures to protect your information (including working with providers like Stripe that maintain their own strong security standards), but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International visitors

We currently sell and ship only within the United States. If you access the Site from outside the United States, your information will be processed in the United States.

10. Changes to this policy

We may update this policy from time to time; the “Last updated” date above reflects the current version. Material changes will be reflected on this page before they take effect.

11. Contact us

Questions or requests about this policy: orders@needlesyndicate.com.